Policies

  • Booking Policy

    Thank you for choosing Platinum Charm Events for your service needs. To ensure a seamless experience, please review and adhere to the following booking policy:

    Step 1: Service Agreement

    -Upon agreement on the services to be rendered, an invoice reflecting the total cost of the agreed-upon services will be sent to you.

    Step 2: Deposit Requirement

    - A 50% deposit of the total cost is required at the time of booking to secure the services for the specified date.

    - The deposit amount will be deducted from the total service cost, with the remaining balance due 1 week prior to service date.

    Step 3: Cancellation, and Rescheduling Policies

    -Cancellation Policy: Cancellations made 30 days or more before the scheduled service date will receive a full refund of the deposit. Cancellations made less than 30 days of the scheduled service date will result in forfeiture of the deposit.

    - Rescheduling Policy: Requests for rescheduling services must be made at least 72 hours before the scheduled service date. Rescheduling is subject to availability.

    Step 4: Agreement and Confirmation

    -By paying the 50% deposit and booking our services, you acknowledge and agree to the terms outlined in our deposit, cancellation, and rescheduling policies.

    Please review these policies carefully before confirming your booking. If you have any questions or need clarification, feel free to contact us at info@platinumcharmevents.com.

    We appreciate your trust in Platinum Charm Events, and we look forward to providing you with exceptional service.

  • Deposit Policy

    At Platinum Charm Events, we value your trust and commitment to our services. To ensure a seamless experience and secure your booking on the specified date, we require a deposit as outlined below:


    1. Booking Confirmation:
    Upon agreement of requested services, a 50% deposit is required at the time of booking to secure the services for the specified date.

    2. Remaining Payment:
    The remaining balance must be paid in full 1 week before the scheduled event date. Failure to complete the payment within this timeframe may result in cancellation of services without a refund of the initial deposit.

    3. Cancellation or Rescheduling:
    For inquiries regarding cancellations or rescheduling of services, please refer to our specific policies outlined in the terms and conditions document provided to you upon booking. Any modifications to the original agreement are subject to availability and additional terms.

    4. Method of Payment:
    We gladly welcome payments through major credit cards, debit cards, Apple Pay, PayPal, Venmo, and direct bank transfers.

    5. Refunds:
    Deposits are non-refundable except as otherwise stated in our cancellation policy.

    6. Confirmation of Payments:
    Upon successful payment of the deposit and full amount, you will receive a confirmation of payment via email or other preferred communication method.

    7. Additional Information:
    For any queries or clarifications regarding our deposit policy or other related matters, please don't hesitate to contact us.

    Note: Platinum Charm Events reserves the right to amend or modify this deposit policy as necessary. Any changes will be communicated in advance.

    By proceeding with the booking and submitting the deposit, you acknowledge and agree to abide by the terms and conditions outlined in this deposit policy.

  • Cancellation Policy

    We understand that circumstances may arise requiring the cancellation of services. To ensure clarity and fairness, we have established the following cancellation policy:

    1. Cancellation Period:

    Clients may cancel services up to 30 days before their scheduled event date to be eligible for a full deposit refund.

    2. Deposit Refund:

    If a cancellation is made within the stipulated 30-day period, the client is entitled to a full refund of their deposit.

    3. Cancellation Within 30 Days:

    Cancellations made within 30 days of the event date will result in forfeiture of the deposit. No refund will be issued in such cases.

    4. Cancellation Process:

    Clients must notify us in writing of their intent to cancel services. The cancellation date will be considered the date of receipt of the written notification.

    5. Exceptions:

    Exceptions to this policy may be considered on a case-by-case basis in extenuating circumstances, subject to management approval.

    6. Deposit Refund Timeline:

    Upon eligible cancellations, refunds of deposits will be processed within 14 business days from the cancellation date.

    7. Modifications:

    We reserve the right to modify or update this cancellation policy. Any changes will be communicated to clients through our official communication channels.

    By engaging our services, clients acknowledge and agree to abide by this cancellation policy. It is the client's responsibility to review and understand these terms before proceeding with our services.

  • Rescheduling Policy

    At Platinum Charm Events, we understand that unforeseen circumstances may arise, prompting the need to reschedule your event. We aim to accommodate such requests to the best of our ability while ensuring a smooth experience for all our clients.


    Rescheduling Requests:

    1. Flexibility:
    Clients are welcome to request a rescheduling of their event up to 72 hours before the scheduled event time.

    2. Rescheduling Fee:
    A rescheduling fee of $25 will be applicable to cover administrative and operational costs associated with adjusting the event schedule.

    3. Subject to Availability:
    While we strive to accommodate all rescheduling requests, availability may vary based on our booking calendar and prior commitments. We cannot guarantee immediate rescheduling but will make every effort to find an alternative arrangement that suits both parties.


    Procedure for Rescheduling:

    1. Request Submission:
    To initiate a rescheduling request, clients must send an email to info@platinumcharmevents.com.

    2. Fee Payment:
    Upon approval of the rescheduling request, the $25 rescheduling fee must be paid before confirming the new event date, if applicable.

    3. Confirmation:
    The rescheduling will only be finalized upon mutual agreement on the new date and completion of the fee payment.

    Important Notes:

    - Rescheduling requests should be made as early as possible to increase the likelihood of availability for alternative dates.
    - The rescheduling fee is non-refundable and non-transferable.
    - In cases where rescheduling is not feasible due to prior commitments or other unavoidable reasons, our team will work with you to explore alternative solutions.

    At Platinum Charm Events, we value our clients' satisfaction and strive to provide the best possible service. Your understanding and cooperation regarding our rescheduling policy are greatly appreciated.

    This policy is subject to change without prior notice.

    For any inquiries or to initiate a rescheduling request, please send a email to info@patinumcharmevents.com.